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Common Questions

The Booking Process

The following steps are required to book a vehicle during "the booking process":

  • Booking: A guarantee that the vehicle will be available to a customer, for which a deposit is required. The deposit is payable to the operators of this website. The remainder of the rental fee is payable by the customer to the Rental Supplier upon pickup of the vehicle.
  • Deposit: The payment required by the operators of this site to book a customer's vehicle. A deposit that is received and retained by guarantees that a vehicle will be available. The vehicle will be booked in the customer's name.
  • "On-hold" vehicle: A vehicle is temporarily reserved ("placed on hold") for a customer, typically for 1-3 days. Expiry time and date for on hold vehicles will be communicated via the customer's sales rep or via the "My Account" section of the website. 
  • Quote: The full price for a vehicle booking. The quote is shown on the /my-account page. The breakdown includes vehicle rental, deposit, insurance, fees, optional extras and inclusions. does not charge any fees. Where possible a vehicle will be put "on hold" for a customer at the same time as the quote is created. Quotes can be given in the preferred currency of the user.

Common Questions

Where's my quote?

If you have received an email saying your quote is ready, pease go to to view your quote. Enter your email and password (unless changed it was in your welcome email or first quote).

Do I have a reservation?

Your quote will indicate whether or not you have a vehicle temporarily "on hold" (i.e. reserved temporarily). To view your quote, please logon using your password to proceed.

How does the price guarantee work?

Our prices are provided by the suppliers, but as we are the largest agent with over 20 years experience, we are often able to squeeze a good discount for you. If you see any quote that we've provided cheaper elsewhere, forward it to your customer service manager and we'll beat that price, guaranteed! Not only will we match it but we'll also throw in lots of other goodies including travel packages, fuel vouchers, free GPS and more. Please send an email to your customer service manager to see what they can do for you!

How much is excess reduction?

Please login, you'll see the cost of insurance excess reduction in your quote.

How do I book?

Please logon and click on "Pay Now" for your preferred vehicle. Booking requires payment. Payment ensures that a vehicle is reserved for you, with an amount due on pickup.

How do I pay?

We accept credit cards from the major cards providers. Please check your quote and follow the instructions to book and pay.

What are the cancellation fees?

Details are shown in your quote and further outlined in the payment terms.

Do you accept refunds?

Please read our payment terms.

Can I change vehicles?

Sure. There might be cancellation fees per the terms shown here, but you can change your selection at any time by logging in to Enter your email and password (unless changed it was in your welcome email or first quote).


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